Last Updated: February 20, 2026
Transparency Guarantee: No hidden conditions. If you are not satisfied with our service, you will receive your money back – no lengthy discussions required.
These General Terms and Conditions apply to all contracts between:
Solidqua - Isabel Campos de Almeida
Nordring 154
64546 Moerfelden-Walldorf, Germany
(hereinafter referred to as "Solidqua" or "Provider")
and the customer (hereinafter referred to as "Customer").
Solidqua provides services in the field of AI-powered property risk analysis for Portuguese real estate (hereinafter referred to as "Sofia-Check" or "Service").
Deviating terms and conditions of the Customer are not recognized unless Solidqua expressly agrees to their validity in writing.
The contract is concluded by booking a package (Basic Check, Premium Audit, or Full Service) via the website www.solidqua.com and the subsequent confirmation of payment via Stripe.
After successful receipt of payment, the Customer receives an order confirmation via email with instructions on how to upload the necessary documents.
For a complete analysis, the following documents should ideally be provided:
An analysis is also possible with incomplete documentation. In this case, Solidqua will point out missing documents and advise on which additional records would be beneficial.
The Customer agrees to provide all available documents completely and truthfully. Incomplete or incorrect information may affect the quality of the analysis.
The Customer agrees to respond to inquiries in a timely manner (within 3 business days). Delays due to a lack of cooperation will extend the delivery period accordingly.
The prices stated on the website at the time of booking shall apply. All prices include the applicable statutory value-added tax.
Payment is made exclusively via Stripe. The contract is concluded upon completion of the payment.
Discount codes (e.g., SICHER100) can be entered during the booking process and will be deducted from the total price. Discount codes cannot be applied retrospectively.
Delays caused by force majeure, incomplete documentation, or lack of cooperation by the Customer will extend the delivery period accordingly.
Solidqua agrees to perform all analyses with the utmost care. The analysis is based on the documents provided and publicly accessible databases.
The Sofia-Check is a risk analysis and decision-making aid. Solidqua does not guarantee:
Solidqua is liable for intent and gross negligence. For slight negligence, Solidqua is only liable for the breach of essential contractual obligations (cardinal obligations). In this case, liability is limited to the foreseeable, contract-typical damage.
The Sofia-Check does not replace legal advice. For legal questions, we recommend consulting a qualified attorney licensed in Portugal.
Consumers have a 14-day right of withdrawal. Detailed information can be found in our Cancellation Policy.
If you are not satisfied with the service, we will refund the full purchase price – without lengthy discussion and without conditions.
This goodwill policy applies in addition to the statutory right of withdrawal. Once the contract has been fully performed (delivery of the report), the statutory right of withdrawal expires.
The processing of personal data is carried out in accordance with our Privacy Policy and the provisions of the GDPR.
All uploaded documents and customer data will be treated confidentially and will not be passed on to third parties.
Upon completion of the analysis, customers may request the deletion of their documents at any time via email.
The reports and analyses created are protected by copyright. The Customer receives a simple, non-transferable right of use for personal use. Disclosure to third parties or publication requires the written consent of Solidqua.
The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction for all disputes shall be [COMPETENT COURT AT REGISTERED OFFICE], provided the Customer is a merchant or a legal entity under public law.
Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
Solidqua reserves the right to change these terms. Changes will be communicated to the Customer via email at least four weeks before they take effect. If the Customer does not object within this period, the changed terms are deemed accepted.
If you have any questions regarding these terms or our service, please feel free to contact us:
Email: info@solidqua.com
Phone: +49 (0)160 970 248 02
WhatsApp: +351 933 216 344